FAQ | Wholesale Blank Apparel & Custom Decoration | Jons Spot
Everything you need to know about ordering custom apparel, blank wholesale garments, screen printing, embroidery, and DTF printing with Jons Spot.
Popular topics
Ordering
Is there a minimum order size?
No. We offer no-minimum custom apparel, so you can order a single custom shirt or thousands. Quantity pricing still applies - the more you order, the lower the per-piece cost.
How do I place a custom apparel order?
Start on our How to Order page. You can browse blank products, choose your decoration method, upload artwork, and request a quote. We'll confirm pricing, mock-ups, and turnaround before production begins.
Products & decoration
What decoration methods do you offer?
We specialize in screen printing, embroidery, and DTF printing. Screen printing is best for bold, multi-colour designs; embroidery is ideal for polos, hats, and premium finishes; DTF works great for detailed prints and low minimums.
Can I order blank apparel without decoration?
Yes. Our catalogue includes wholesale blank apparel from brands like Gildan, ATC, Bella+Canvas, and more. You can order blanks for resale, events, or personal use.
How do I choose the right size?
Every brand fits a little differently. Check our Apparel Size Guide for measurements and tips. If you're ordering for a group, we recommend grabbing one sample to confirm sizing before the full run.
Can I get a sample or mock-up before production?
Yes. We can produce a digital mock-up of your design on the garment free of charge. Physical samples are available for blank garments; decorated pre-production samples can be arranged for larger orders.
Artwork & pricing
What file format should my artwork be?
Vector files (PDF, AI, EPS) are best for screen printing and embroidery. High-resolution PNG or JPEG files with transparent backgrounds work for DTF. If you only have a rough idea, our in-house team can help finalize the artwork.
How is pricing calculated?
Pricing depends on the garment you choose, order quantity, number of decoration locations, and the number of colours in your design. We'll send a clear itemized quote before any production starts.
Turnaround & shipping
What is your turnaround time?
Most standard orders ship within 7-10 business days after artwork approval. Rush turnaround is available on many orders - let us know your deadline and we'll tell you what's possible.
Do you offer rush orders?
Yes. Rush production is available depending on the product and decoration method. Tell us your in-hands date when you request a quote and we'll prioritize accordingly.
Where do you ship?
We ship across Canada and the United States. Local pickup is available in the Toronto area. Shipping costs are calculated based on destination, weight, and service level.
Returns & support
What is your return or reprint policy?
Because custom apparel is made to order, we do not accept returns for sizing or change of mind. If we make a production error or the product arrives defective, we'll replace or reprint it at no charge. See our Refund Policy for full details.
Do you work with teams, schools, and businesses?
Absolutely. We outfit sports teams, school clubs, corporate events, trade-show booths, music crews, and more. Visit our team uniforms page to learn about group orders and bulk pricing.
How can I contact Jons Spot?
You can reach us through the contact form on our site, by email, or by phone. Visit our Contact page for hours and details.
Ready to get started?
Choose your blank, add decoration, and check out - or reach out for a custom quote.
Which brands have minimum order quantities?
Most brands on jons.spot have no minimum order quantity — we'll make a single custom piece if that's what you need.
A handful of brands have supplier-side minimums, enforced automatically at checkout and shown on each product page:
- Milltex Sportswear — 6 units per design
- Just Like Hero — 6 units per design
- Ecorite — 12 units per design
These are production-efficiency constraints from the supplier, not jons.spot policies. If you need fewer pieces than the listed minimum, get in touch — we can sometimes coordinate a small-batch run to honor a single-customer request.
Do you offer bulk or volume discounts?
Yes. Volume discounts are applied automatically at checkout — no coupon code needed. Your discount is based on the total number of items in your cart, so you can mix and match styles, colors, and sizes to reach the next tier.
- 3+ items — 3% off
- 6+ items — 5% off
- 12+ items — 8% off
- 24+ items — 12% off
- 36+ items — 15% off
- 48+ items — 20% off
- 72+ items — 23% off
- 108+ items — 25% off
- 144+ items — 30% off
- 288+ items — 35% off
- 500+ items — 40% off
The discount applies to the garment subtotal across most products on the store. Decoration and customization — embroidery, printing, digitizing, and personalization — are calculated separately and are not included in the volume discount.
How long does a custom order take?
Standard lead time is 7 business days from artwork approval. Rush options are available on the product page:
- 5 business days — +$25
- 3 business days — +$50
- 1 business day — +$100
Lead times start once your artwork files are received and approved.
What file formats do you accept for artwork?
We accept: AI, PSD, PDF, PNG, JPG, SVG, EPS, CDR, EAR, and ZIP bundles.
For best results, send vector files (AI, EPS, SVG, PDF) at the final print size. If you only have raster artwork, send the largest version available — we can usually clean it up.
Maximum file size is 25 MB per upload. After you place your order, you'll get a unique design ID; email your files to orders@jons.spot with the design ID in the subject line and we'll match them to your order.
Where do you ship?
Worldwide from Toronto, Ontario, Canada. Shipping cost and delivery time depend on destination and package weight — calculated live at checkout.
We can also arrange on-site live activations across Ontario, Quebec, and coast-to-coast Canada for embroidery, printing, and laser engraving at your venue.
What's your returns and re-print policy?
Custom-printed apparel is made-to-order and can't be returned for buyer's remorse. If we made a mistake — wrong color, misprint, defective garment — we'll re-print at no charge. You must notify us within 7 days of delivery with photos of the issue.
Blank (undecorated) stock from brands like Gildan, BELLA + CANVAS, Next Level, etc. follows each supplier's standard return policy. We're happy to walk you through it before you order.
Do you do name & number personalization?
Yes — name and number personalization (heat-transferred to the back of the garment) is available on most products. Toggle it on the product page and enter the names and numbers; we'll lay them out before printing.
There's a one-time setup fee for digitizing your roster, but it's waived on orders of 24+ pieces.
Can I bring my own garments for decoration?
Yes — bring-your-own-garment (BYOG) is welcome. We'll screen print, embroider, or heat-press onto your blanks for the same per-piece price as our catalog.
BYOG pieces don't qualify for the per-brand catalog pricing. Get in touch with a description of what you're bringing and we'll quote it.