Refund Policy

Return & Refund Policy

Last updated: July 15, 2026

Business: Jons Spot — 51 Jevlan Dr, Woodbridge, Ontario L4L 8C2, Canada
Email: orders@jons.spot
Response time: Within 1 business day (Monday–Friday, 10 a.m.–5 p.m. ET)

Overview

We make every order by hand in the Greater Toronto Area. Because custom apparel is manufactured to your specifications, most decorated pieces cannot be resold. This policy explains when you can return or exchange an item and when an item is final sale.

1. Custom-Decorated Apparel (Final Sale)

Items that include screen printing, embroidery, heat transfer, laser engraving, name/number personalization, or any other decoration are made specifically for you. For this reason, they are final sale and cannot be returned or exchanged for:

  • Change of mind
  • Ordering the wrong size
  • Artwork supplied by the customer that is low resolution or otherwise incorrect
  • Finding a lower price elsewhere

Please review size charts and artwork proofs carefully before approving your order.

2. Blank (Undecorated) Garments

Blank garments may be returned or exchanged under these conditions:

  • Return window: Contact us within 7 days of delivery.
  • Condition: Items must be unworn, unwashed, unaltered, and in original packaging.
  • Restocking fee: Approved blank returns are subject to a 30% restocking fee of the product price.
  • Return shipping: The customer is responsible for return shipping costs. All returns must use a tracked shipping method.
  • Refund method: Refunds are issued to the original payment method within 10–14 business days after we receive and inspect the returned items.

3. If We Made a Mistake (Defects & Misprints)

If your order arrives with an error that is our responsibility—such as the wrong garment color, a misprint, off-center artwork, or a physically defective garment—we will correct it at no additional charge.

To request a remake:

  • Email orders@jons.spot within 7 days of delivery.
  • Include your order number, a photo of the issue, and a brief description.
  • We will review the claim within 1–2 business days and, if approved, begin the remake immediately.

4. Cancellations

Orders can be cancelled or modified without charge before decoration production begins. Once production has started, cancellations are no longer possible because the item is being made for you.

5. Non-Returnable Items

Gift cards, downloadable files, and items marked "final sale" are not eligible for return or exchange.

6. Contact Us

For any return, exchange, or defect question, email orders@jons.spot with your order number. We respond within 1 business day.